You Receive A Connection Warning
An automatic connection test is preformed as soon as you follow the link for your live interview. Please do the following if you receive a connection warning, which indicates your Internet connection is at or below our recommended speed of 100 KBytes.
- Close any other non-critical programs or websites that may be using bandwidth or burdening the CPU
- Verify you meet InterviewStream’s bandwidth requirements. Check Now >>
- If you are connected via wireless Internet, connect directly to your modem by plugging an Ethernet cable into your computer.
Still can’t resolve your issue? Click here to contact us.Unable to Establish a Connection
If you are unable to establish a connection to InterviewStream you are: blocking traffic from InterviewStream (firewall), ports 1935/443 are closed, or your connection is too poor to contact the servers.
- Verify you meet InterviewStream’s bandwidth requirements. Check Now >>
Note: If you are unable to test your connection you are blocking traffic through restricted browser settings or through firewall rules. - Close and other non-critical programs or websites that may be using bandwidth
- Are you connected through a VPN? This may impact connection speed and the ability to connect.
- If you are connected to the internet via a corporate connection you may need to contact your IT department for technical assistance
Still can’t resolve your issue? Click here to contact us.